eCommerce chatbots: Why it is a must-have to manage your online business process?

Running an eCommerce store requires great customer service and is a necessity for the online store as well. According to ITSpectrum, a leading eCommerce platform development service provider, the retail industry is now widespread and accessible over the internet after the integration of the latest and advanced technologies such as the chatbots. However, the commercial web resources are in operation for many years, but only by utilizing the latest trends can help you in enhancing the user experience in an innovative and effortless manner.

With new technologies being developed and used in the frontline the chatbots are increasingly used in the eCommerce stores in order to handle a large group of consumers. According to the best eCommerce website development company in Kolkata, it further predicted that the AI (artificial intelligence) backed chatbots are hugely gaining popularity in the eCommerce ecosystem.

Why deploy a Chatbot in your eCommerce store?

The AI-powered chatbots are one of its kind conversational commerce that is rapidly becoming efficient at providing instant information to the online shoppers in the eCommerce stores. The integration of the chatbots in the eCommerce stores has helped develop businesses looking for an alternative to human intelligence. These chatbots are simply virtual experts and customer support agents that are always on standby in the frontline working 24/7 without requiring any manual input. The most interesting thing about the chatbots is that they are developed with a firm artificial intelligence-powered foundation that can help in establishing requisite user experience as well.

According to the eCommerce platform developers of ITSpectrum, with the incorporation of this type of artificial intelligence can help your business develop without looking for any alternatives to your customer base. The future looks bright for artificial intelligence like the chatbots and will continue to develop and your business lessening the need for any extra manpower.

Here is why integrating chatbots in your eCommerce store is the need of the day –

• Increases website conversion

The chatbots being integrated into your eCommerce store can hugely help in generating website conversions. These chatbots can help you connect with your buyers in real-time and can even initiate a live chat with FAQs as well. Using the chatbots you can turn your website, visitors, into potential customers in a very short span of time. It is observed that over 98% of your visitors will leave without converting if you do not engage them eagerly on your eCommerce website.

• Personalised customer experience

The chatbots being incorporated into your online store can help increase personalized user experience as over 80% of your customers are more likely to make a purchase from a trusted brand that provides personalized experiences. The best eCommerce website development company in Kolkata suggests using chatbots as it can help in providing a personalized user experience at the point of contact only.

• Increase in use of social media

Some of the popular social media channels like Facebook, Whatsapp, and Twitter gave gained the interest of online customers. It is found that over 67% of all online customers prefer using the messaging apps of Facebook and other social media channels in order to interact with the businesses. You can deploy chatbots in some of the popularly used social media channels in order to assist your target audiences in a streamlined manner and with very little effort.

• Chatbots can assist customers to find what they need

It is an important and significant use of the chatbots to be considered in this highly competitive industry such as eCommerce. To be a leader in this industry you have to save a lot of time for customers by helping search for the items they need. Chatbots are quite efficient and can provide instant information when a customer is searching for a product to purchase, and it can even provide recommendations as well. By integrating a chatbot into your eCommerce store it can be assured that your customers will receive timely assistance as needed.

• Resolving issues

Post-purchase of a product from your online store a customer might find it that the product is not what they wanted, and may generate a return or refund request. The automated chatbots are programmed to deal with payments, returns, and refunds that are needed to be addressed at the earliest. The interesting thing is that the chatbots can provide instant solutions in terms of requests related to return, refund, payment, order confirmations, etc.

According to ITSpectrum, when you are operating an online store or an eCommerce platform there can be a time when you might need recommendations or answers to a query even before the customer asks for it. Integrating an automated chatbot into your eCommerce store can be the best way to ensure that you are able to offer timely assistance to every single customer.