Live chat software’s for online retailers or eCommerce stores - select the best one for your store now!
Live chat softwares are best suited for the eCommerce stores and are implemented in the stores only to help and guide online shoppers to find their product of choice. eCommerce application development companies are developing the live chat applications for the eCommerce stores and these applications can be a cost-effective way to offer better support and improve online sales. Apart from helping the online shoppers, these applications are quite reliable helping in increasing customer levels and brand reputation at the same time.
Why should you add a live chat support to your eCommerce store?As depicted by the best eCommerce development company, integrating live chat support to your eCommerce store can help increase customer satisfaction to an extent and channel 73% of the total customer base as compared to emails or phone support. The chat support can impact the online sales process simply by helping customers to go ahead with their buying decision. Abandoning carts on the eCommerce stores are observed quite often as the customers might have their own reason to abandon the cart, but with the addition of live chat to the eCommerce store it effectively decreases cart abandonment and boosts conversions by increasing sales.
For not having a live chat support integrated to your eCommerce store there can be chances of losing sales and customers which can create a bad impression in terms of establishing your brand. This is the reason why it is important to integrate live software to the eCommerce stores and there are plenty of live chat software’s available helping you opt for the best one for your business process.
As depicted by the live chat software developers of an eCommerce development company in India, some important features to be incorporated into a live chat software are like; it should be –
• Capable of initiating a live online conversation at different points in the sales process.
• Capable of creating triggers or able to persuade customers in terms of upselling any product.
• Capable of automatically sharing files, screenshots, and catalogs to bridge the communication gap between sellers and customers.
• Capable of including pre-chat forms for statistical purpose and lead generation.
• Capable of reducing shopping cart abandonment by mending all the customer issues.
• Capable of connecting the customer chats and transfer them to the customer care agents.
• Capable of adding tags to chat in the context helping analytics filter using the tags.
• Capable of setting audio-visual notification of chats or messages and help customers receive notifications when products are in stock.
Once the live chat software is incorporated with the above-mentioned features then everything is covered when it comes to offering the best customer care or support. However, for a smoother workflow of the eCommerce process, incorporation of the above-mentioned features is highly necessary and can be quite helpful.
Some popularly used live chat software’s for the eCommerce stores are –
• Chat software – LiveChat
Integrated by the eCommerce application development companies, LiveChat is now the industry leader in the live chat software ecosphere. This software is easy to install into your eCommerce store and the free LiveChat plugins available for the WordPress site users as well. The software comes designed with live chat support apps that are needed by the customer support agents on their laptops, mobile devices, and tablets. This allows the agents to stay in touch with the customers on the go simply by logging to their respective devices and by using the WordPress dashboard.
• Chat software – Smartsupp
It is a cost-effective live chat software designed for the eCommerce stores and allows you to track and record user sessions on the eCommerce website. With the integration of this software, you are able to see how your potential customers use the website and what is stopping them to make a purchase on the online store. Using this software, you are able to track chat conversations in Google Analytics which further helps in tracking conversation’s and analyze overall performance at the same time. This software works best with WordPress, Magento, Shopify, and any other popular eCommerce platforms.
• Chat software - Tidio Chat
Having a host of new features Tidio Chat can be quite useful for the eCommerce stores or websites that includes a Shopify chatbot. According to an eCommerce development company in India, this software can be the right option for your online store if you are looking for using AI or Artificial Intelligence in terms of replacement of the customer agents. The software comes free of cost and supports multiple operators, any number of chats, and chatbots all at one place. This chatbot can be integrated into the eCommerce stores by selecting a plan on a monthly basis, and it even offers a mailing plan for smoother communication with customers through email.
• Chat software - Pure Chat
In the category of free live chat software for the online stores Pure Chat can be another best option. This software is preferred by most of the online store owners because it allows you to easily add visually appealing live chat widgets to your online store, and the free plan allows adding two or more operators with unlimited chat history. The best thing about this software is that, Pure Chat mobile apps are even available which further help in staying connected with your customers effectively. Using the mobile app customers are able to send email messages to you, thus helping you collect more user information to be used later.
Apart from the above-mentioned software’s there are plenty of live chat software’s designed and developed only for the eCommerce stores, but before you go for the best one it is suggested to properly define your business needs and requirements. As suggested by the best eCommerce development company, before you select the right one for your online store decide whether if there is any requirement of advanced features or the basic ones will do the job.
As depicted by the live chat software developers of an eCommerce development company in India, some important features to be incorporated into a live chat software are like; it should be –
• Capable of initiating a live online conversation at different points in the sales process.
• Capable of creating triggers or able to persuade customers in terms of upselling any product.
• Capable of automatically sharing files, screenshots, and catalogs to bridge the communication gap between sellers and customers.
• Capable of including pre-chat forms for statistical purpose and lead generation.
• Capable of reducing shopping cart abandonment by mending all the customer issues.
• Capable of connecting the customer chats and transfer them to the customer care agents.
• Capable of adding tags to chat in the context helping analytics filter using the tags.
• Capable of setting audio-visual notification of chats or messages and help customers receive notifications when products are in stock.
Once the live chat software is incorporated with the above-mentioned features then everything is covered when it comes to offering the best customer care or support. However, for a smoother workflow of the eCommerce process, incorporation of the above-mentioned features is highly necessary and can be quite helpful.
Some popularly used live chat software’s for the eCommerce stores are –
• Chat software – LiveChat
Integrated by the eCommerce application development companies, LiveChat is now the industry leader in the live chat software ecosphere. This software is easy to install into your eCommerce store and the free LiveChat plugins available for the WordPress site users as well. The software comes designed with live chat support apps that are needed by the customer support agents on their laptops, mobile devices, and tablets. This allows the agents to stay in touch with the customers on the go simply by logging to their respective devices and by using the WordPress dashboard.
• Chat software – Smartsupp
It is a cost-effective live chat software designed for the eCommerce stores and allows you to track and record user sessions on the eCommerce website. With the integration of this software, you are able to see how your potential customers use the website and what is stopping them to make a purchase on the online store. Using this software, you are able to track chat conversations in Google Analytics which further helps in tracking conversation’s and analyze overall performance at the same time. This software works best with WordPress, Magento, Shopify, and any other popular eCommerce platforms.
• Chat software - Tidio Chat
Having a host of new features Tidio Chat can be quite useful for the eCommerce stores or websites that includes a Shopify chatbot. According to an eCommerce development company in India, this software can be the right option for your online store if you are looking for using AI or Artificial Intelligence in terms of replacement of the customer agents. The software comes free of cost and supports multiple operators, any number of chats, and chatbots all at one place. This chatbot can be integrated into the eCommerce stores by selecting a plan on a monthly basis, and it even offers a mailing plan for smoother communication with customers through email.
• Chat software - Pure Chat
In the category of free live chat software for the online stores Pure Chat can be another best option. This software is preferred by most of the online store owners because it allows you to easily add visually appealing live chat widgets to your online store, and the free plan allows adding two or more operators with unlimited chat history. The best thing about this software is that, Pure Chat mobile apps are even available which further help in staying connected with your customers effectively. Using the mobile app customers are able to send email messages to you, thus helping you collect more user information to be used later.
Apart from the above-mentioned software’s there are plenty of live chat software’s designed and developed only for the eCommerce stores, but before you go for the best one it is suggested to properly define your business needs and requirements. As suggested by the best eCommerce development company, before you select the right one for your online store decide whether if there is any requirement of advanced features or the basic ones will do the job.
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